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Call Centre Recovery
Dependency on telecommunications and connectivity mean that more than ever, telephony needs to be a vital component of your overall business continuity capability. During a major incident, you can expect your customers, general public and possibly concerned family members to be overwhelming your phone lines, looking for a response and answers.
- How would you field calls to your reception or mainline number?
- How would your customer facing teams reach valued customers?
- What would the impact be if sales and marketing couldn’t generate new business and respond to leads?
- Imagine the impact, negative publicity and damage to your reputation.
back2business has a highly flexible set of options around telephony and call centre recovery.
Why is back2business different?
- We work with you to design a telephony solution which utilises your system & configuration
- We use world class open source telephony engines for greater compatibility and are active forum members and community developers
- Choose whether to use your own handsets and equipment or simply use ours
- Our technical team are available 24/7/365
What else do you need to consider?
- Does the recovery time of your telephony match the response time of your work area recovery & IT?
- Do you know how to switch your numbers with your current telecommunications provider?
- What connectivity options do you need, or have available to you?
- Do you know which of your business functions consider telephony to be critical?
In this section
In the Blog
11th May 2012
